Cancellation Policy

  •  Privacy
  •  Returns
  •  Cancellations

What is Shady Ideas' Privacy Policy?

  1. Shady Ideas respects your concerns about privacy and has instituted procedures intended to protect and treat personal information in a safe and reliable manner. Please refer to this page for updates in our procedures.
  2. Customer information is used to improve our web site content and to enhance the online shopping experience. Any private information entered on the website is confidential and will not be shared with third parties.
  3. We will not rent or sell your name, address, email address or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
  4. We may share non-personal, non-individual statistics or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research purposes. In other words, we will not disclose to our marketing partners that you have purchased a specific product. However, we may disclose to them how many customers have purchased that product.
  5. Our web server automatically collects information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to keep track of your shopping cart and to gather broad demographic information about users in a particular area. This information does not, however, contain anything that can personally identify you. Our server looks up the hostname of your computer as well. Our site uses cookies to keep track of your shopping cart and to honor your preferences.
  6. If you have purchased from Shady Ideas' website and have registered, we may occasionally update you via email for special opportunities.
  7. If you have any questions about this privacy statement, please feel free to call our Customer Service Department.

Does Shady Ideas store my information?

Shady Ideas only stores information that is uploaded by you during the registration process, along with shared comments, conversations and interactions with other members on the website. No information such as credit / debit card details or online back account information, etc., is stored in our database. These details are directly entered by you into the bank payment gateways, which are 100 percent secure. We do not handle this sensitive data or store it.

Return/Exchange Policy

At Shady Ideas, we understand how much you value your every purchase and for us a good customer experience is of utmost important. Hence, to fulfill our word, we are committed to making your shopping experience with us as delightful as possible.

Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Replacement / Exchange Policy. The process is pretty simple. All you need to do is raise a Replacement / Exchange request, within a period of (48 hours for 'Damaged & Defective' products & 15 days for 'Not as Described' from the date of delivery) following the below steps:

  1. Log on to 'My Account'
  2. Go to 'Orders' in 'My Account'
  3. Click on "Return" for the item you wish to replace or exchange.
  4. Select a reason for the same.
  5. Upload supporting photographs of item and hit 'Submit Request'.
  6. Our Customer Service Executive will call you within 48 Hours after you have initiated the request

At Shady Ideas, we assure you that all products are checked properly before shipping them but even then if the product you receive is “Damaged, Defective, or Not as described”, our friendly Replacement / Exchange policy will solve your problem.

The possible solutions covered in Replacement / Exchange policy are:

Replacement / Exchange:- If the product is damaged, in defective condition or it was not as described, you may request a replacement for that product. Ideally in replacement, we do a pickup of the product which is (Damaged, Defective, or Not as described) from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have done a quality check on the same (for damaged and defective items).

Replacement is subject to availability of the product. If the product is out of stock you will receive a “Shady Ideas Credit Voucher” of the product amount paid while purchasing.

Returnsare not possible in the following scenarios.

At Shady Ideas, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

  1. If the return request is made after the specified time frame (48 hours for damaged & defective products & 15 days for 'Not as Described' from the date of delivery).
  2. Anything missing from the package like the price tag, accessories, labels, original packing, etc.
  3. Product is damaged due to misuse, physical damage done by human error, etc.
  4. Any customer had requested and placed an order for Customized product, than replacement will not be done unless the product is received in a Damaged or Defective condition.

There is no refund facility available.

Cancellation Policy

We start processing the order as soon as we get an intimation and hence orders once confirmed cannot be cancelled, however in an unforeseen situation where you need to fully or partly cancel your order, cancellation can be done at a nominal fee to cover a portion of costs that we would have already incurred in processing your order.

Cancellation Charges

5% of the paid value is charged if order is cancelled before item is shipped.

20% of the paid value when the order is cancelled after it is shipped from our fulfillment center.

Customer Support

Payment Method

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