Shady Ideas warrants that merchandise will be free from defects in material or workmanship for a period of one year from shipment by us,
provided that the merchandise is used as reasonably intended and has not been altered or modified.
This warranty does not apply to the extent that merchandise:
- Has not been handled, maintained or used in accordance with Shady Ideas’ Care Instructions or in a reasonable manner,
or;
- Has been damaged by accident, negligent or external factors.
Shady Ideas' merchandise is handcrafted, hence small irregularities in surfaces and finishes are hallmarks of our products and not defects. Due to the handmade character of the paper
used, please note that there will a variation in the mottling of the paper.
PLEASE BE SURE TO ADHERE TO THE PROPER CARE INSTRUCTIONS FOR YOUR SHADY IDEAS PRODUCT
- For use in indoor & dry locations only. DO NOT use outdoors.
- Dust lightly with a feather duster or a soft brush. Keep out of direct sunlight.
- Improper cleaning may result in product damage.
- Life of product is contingent on the handling of the product, operating temperatures and climatic conditions.
- All cleaning should be performed with power completely removed from the luminaire.
- Using the wrong light bulbs can damage your luminaire due to the high heat generation.
- It is advisable to turn off the lamp when leaving the room.
- Keep out of reach of children.
KNOW YOUR PRODUCT
- Reclaimed materials such as post-consumer acrylic & wood, MDF and recycled paper are used in the manufacture of our products.
- The paper used in the manufacture of our products is processed to make it dust and moisture resistant.
- The hand crafted nature will cause minor differences in design, colour and sizing. Subtle variations will occur from piece to piece, adding to the unique quality of individual creations. Measurements may vary slightly.
- Due to the handmade nature of the paper used, mottling will vary in every product.
- Designs are proprietary and copy is prohibited.
INSTALLATION INSTRUCTIONS
- Before any electrical work is performed, disconnect power at the circuit breaker or remove the fuse to avoid shock. It is recommended that a qualified electrician perform this installation.
- The use of accessory equipment not recommended by the manufacturer may cause an unsafe condition.
- Using the wrong light bulbs can damage your luminaire due to the high heat generation.
- Do not plug the luminaire in an overloaded socket.
- Keep easily combustible materials away from the luminaire.
- Use the right socket for the luminaire’s plug.
- Pendant lights come with a canopy, ready to be hardwired.
Exchange/Replacement Policy
At Shady Ideas, we assure you that all products are checked properly before shipping them but even then if the product you receive is “Damaged, Defective, or Wrong Item Shipped”, our friendly Exchange/Replacement policy will solve your problem. The process is pretty simple. All you need to do is raise a Exchange/Replacement request, within a period of 15 days for ‘Wrong Item Shipped’ and 48 hours for Damaged & Defective products, from the date of delivery following the below steps:
- Log in to www.shadyideas.in
- Go to 'My Account'
- Go to 'Orders' in 'My Account'
- Click on ‘Exchange/Replace’ for the item you wish to exchange or replace.
- Select a reason for the same and click 'Submit'.
- Mail supporting photographs of the item to info@shadyideas.in
- Our Customer Service Executive will call you within 48 Hours after you have initiated the request
The possible solutions covered in Exchange/Replacement policy are:
Exchange/Replacement:- If the product is damaged, in defective condition or it was wrong item shipped, you may request a replacement for that product. Ideally in replacement, we do a pick up of the product which is (Damaged, Defective, or Wrong Item Shipped) from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Wrong Item Shipped” and we have done a quality check on the same (for damaged and defective items).
Replacement is subject to availability of the product. If the product is out of stock you will receive a “Shady Ideas Credit Voucher” of the product amount paid while purchasing.
Exchange/Replacement is not possible in the following scenarios.
At Shady Ideas, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support Exchange/Replacement. The scenarios are as below:
-
If the Exchange request is made after the specified time frame (48 hours for damaged & defective products & 15 days for ‘Wrong Item Shipped’ from the date of delivery).
-
Anything missing from the package like the price tag, accessories, labels, original packing, etc.
-
Product is damaged due to misuse, physical damage done by human error, etc.
-
Any customer had requested and placed an order for Customized product, than replacement will not be done unless the product is received by the customer in a Damaged or Defective condition.
There is no refund facility available.
