Terms & Conditions

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the shadyideas.in website constitutes your agreement to follow these rules and to be bound by them. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit the site.

These Terms and Conditions May Change

Shady Ideas reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the shadyideas.in website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Forms of Payment

Shady Ideas accepts Visa, MasterCard and American Express.

Credit Card Processing

Upon online approval of your credit card, your order will be processed. Your card will be charged when the order is placed.

Taxes

As per Maharashtra MVAT laws, VAT@12.5% is inclusive in the final selling price.

Shipping

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. There are absolutely no shipping charges for orders placed site wide.

Shipping/Tracking

Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.

Customer Service

If you have any questions concerning your order or encounter any problems with your Shady Ideas item(s), please contact our Customer Service Representative at +919819154448 (10.00am to 6.30pm, except Sundays & Public Holidays)

Return/Exchange Policy

At Shady Ideas, we understand how much you value your every purchase and for us a good customer experience is of utmost important. Hence, to fulfill our word, we are committed to making your shopping experience with us as delightful as possible.

Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Replacement / Exchange Policy. The process is pretty simple. All you need to do is raise a Replacement / Exchange request, within a period of 48 hours for damaged & defective products & 15 days for 'Not as Described' from the date of delivery following the below steps:

  1. Log on to 'My Account'
  2. Go to 'Orders' in 'My Account'
  3. Click on "Return" for the item you wish to replace or exchange.
  4. Select a reason for the same.
  5. Upload supporting photographs of item and hit 'Submit Request'.
  6. Our Customer Service Executive will call you within 48 Hours after you have initiated the request

At Shady Ideas, we assure you that all products are checked properly before shipping them but even then if the product you receive is “Damaged, Defective, or Not as described”, our friendly Replacement / Exchange policy will solve your problem.

The possible solutions covered in Replacement / Exchange policy are:

Replacement / Exchange:- If the product is damaged, in defective condition or it was not as described, you may request a replacement for that product. Ideally in replacement, we do a pickup of the product which is (Damaged, Defective, or Not as described) from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have done a quality check on the same (for damaged and defective items).

Replacement is subject to availability of the product. If the product is out of stock you will receive a “Shady Ideas Credit Voucher” of the product amount paid while purchasing.

Returns are not possible in the following scenarios.

At Shady Ideas, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

  1. If the return request is made after the specified time frame (48 hours for damaged & defective products & 15 days for 'Not as Described' from the date of delivery).
  2. Anything missing from the package like the price tag, accessories, labels, original packing, etc.
  3. Product is damaged due to misuse, physical damage done by human error, etc.
  4. Any customer had requested and placed an order for Customized product, than replacement will not be done unless the product is received in a Damaged or Defective condition.

There is no refund facility available.

Warranty

Shady Ideas warrants that merchandise will be free from defects in material or workmanship for a period of one year from shipment by us, provided that the merchandise is used as reasonably intended and has not been altered or modified.

    This warranty does not apply to the extent that merchandise:
  1. has not been handled, maintained or used in accordance with Shady Ideas’ instructions or in a reasonable manner, or;
  2. has been damaged by accident, negligent or external factors.

Shady Ideas' merchandise is handcrafted, hence small irregularities in surfaces and finishes are hallmarks of our products and not defects. Due to the handmade character of the paper used please note that there will a variation in the mottling of the paper.

Customer Support

Payment Method

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